FLV Hosting Support

FLV HOSTING SUPPORT

Existing clients read carefully. Login to the SUPPORT TICKET area. Use your assigned username and password supplied in your welcome email. (same as your control panel login )

EXISTING CLIENTS CLICK HERE FOR SUPPORT AREA
Completing a support ticket, contacts our whole team at once, and we can document the progress and respond faster.

By all means contact us by phone, however we will more than likely advise issuing a ticket for tracking purposes, and to reach the correct department.

Look on the right side of this page. A built in knowledge base linked to FLV hosting exists.
CHECK OUR FAQ
This is work in progress and we are constantly adding to make this a useful resource for customers. If anyone wishes to contribute content which they feel may aid other users, please contact support.


NOTE: Types of support offered 

FREE support; Our system is limited to making sure the servers have uptime, and your files can play as long as the coding you make is correct. We do not troubleshoot your code, open your files, provide tutorials (unless as a courtesy) or support programs supplied by other vendors. 
We do supply online tools such as the FCS tester to confirm your account is in working order

If FLV Hosting has supplied you with players, actionscript, or a delivery system, we are happy to troubleshoot that coding. If we did not write the code, or we did not construct the player(s) then we can't help you unless you employ us to inspect your coding. 
Support can and will check your hosting to ensure files FLV files will play given correct coding. 

PAID SUPPORT
We are at your disposal to help you integrate your FLV streaming into your website and help you use all the wonderful options Flash gives you with FCS. We can troubleshoot your code, players, applications and more with our paid support program. We will provide you with an estimate of time required to complete the help

CHECK OUR FAQ FIRST